Cendia Insights
Operational intelligence for services firms.
Field notes from Cendia Solutions. Diagnostic frameworks, hidden cost analysis, and the structural causes most firms can't see — written for founders and operators of 30-100 person businesses.
Recent posts
- Hidden Costs
The Margin Leak Map: Where Revenue Disappears Between Quote and Cash
Most services firms track revenue at the top and profit at the bottom. The 8-15% that vanishes in between has four specific locations — and most of them are fixable.
- Hidden Costs
The Hidden Cost of Handoffs in a 50-Person Services Firm
Most growing services firms can't see their largest operational leak. It happens between the people they've already paid for.